New Hanover County names 911 Communications Director

Posted June 4, 2019 at 12:23 pm     Category: 911 CommunicationsHuman ResourcesNews Release

NEW HANOVER COUNTY, NC – Ashley “Hope” Lindsey has been selected to serve as New Hanover County’s 911 Communications Director. She has an extensive background in emergency communications and will begin in this role on July 2.

The Board of Commissioners recently approved separating the county’s 911 function from the Emergency Management Department, which was identified as a need based on the county’s Hurricane Florence After Action Report.

Lindsey will work closely with Steven Still, Emergency Management director, to ensure these two critical functions operate effectively in an emergency and day-to-day for public safety.

“This role is incredibly important for our entire community, so we worked with public safety officials from the city and county to select the best person for the job,” said County Manager Chris Coudriet. “Hope rose to the top with her education, background in emergency communications, and strategic approach to public safety. She will be an added value for the Public Safety Board, stakeholders, and our citizens.”

In addition to a Bachelor’s Degree in Human Services from Troy University in Alabama and numerous certifications related to telecommunications and emergency dispatch, Lindsey brings extensive 911-related leadership experience. She currently serves as the 911 director for Southern Idaho Regional Communications Center and previously served as 911 director for Baker County Consolidated Dispatch in Oregon, as well as other public safety roles in Alabama and Georgia.

“I am extremely grateful to have this opportunity to serve the public within New Hanover County,” said Lindsey. “Emergency telecommunicators are the heartbeat of public safety, providing a direct link from the public during some of their worst hours to first responders. Their work is so important, and I look forward to leading a team committed to professional development and public service.”

Visit to learn about the work of 911 Communications, Emergency Management, and how you can be prepared for any type of emergency.


Release Contact:
Jessica Loeper

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