New Hanover County to Open Public Health Coronavirus Call Center on Tuesday

Posted March 16, 2020 at 6:47 pm     Category: Emergency ManagementEmergency NewsNews ReleasePublic Health

NEW HANOVER COUNTY, NC – New Hanover County will open a Public Health Coronavirus Call Center on Tuesday, March 17 at 9 a.m. Residents with questions about the novel coronavirus (COVID-19) can call and speak to a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.

Below are the details for the call center:

  • Phone Number: (910) 798-6800
  • Hours of operation: Monday-Friday, 7:30 am-6 pm (call center will initially open at 9 a.m. on Tuesday, March 17)

The North Carolina Department of Health and Human Services has also established public health call line dedicated to COVID-19 that is available 24 hours a day and seven days a week. Individuals can call to speak with a public health professional at any time at 1-866-462-3821.


Currently, the North Carolina Department of Health and Human Services (NCDHHS) has established COVID-19 testing standards. Only those who meet the following criteria should ask their doctor or local health department about being tested for COVID-19:

  1. Have fever or lower respiratory symptoms (cough, shortness of breath) and close contact with a confirmed COVID-19 case within the past 14 days
  2. Have fever and lower respiratory symptoms (cough, shortness of breath) and a negative flu test

If you think you might have novel coronavirus,  call ahead to your primary care provider or health clinic before traveling to their site to alert them of your symptoms so they can make appropriate steps to protect you and others.


New Hanover County encourages everyone to access the most up-to-date and verified information from the county, NCDHHS and CDC. The following websites from these organizations are the best resources for information on the novel coronavirus:

“Above all, please remain calm, don’t panic, but have your own plans in place to keep yourself and your family safe and healthy,” said New Hanover County Board of Commissioners Chair Julia Olson-Boseman. “Remember our ReadyNHC pillars: Make a Plan; Build a Kit, Stay Informed.”


As of 7 p.m. Monday, March 16, 2020, there are no confirmed cases of COVID-19 in New Hanover County, but preparedness plans are in place for the health and safety of our community. For updates and resources related to the COVID-19 virus in New Hanover County, visit



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Communications and Outreach: 230 Government Center Drive, Suite 195 • Wilmington, NC 28403 • Phone 910-798-7461 • Fax 910-798-7277
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