New Hanover County COVID-19 Update: Case Count at 47, Coronavirus Call Center Hours of Operation, PPE Donation Site Reopens Monday

Posted April 5, 2020 at 5:59 pm     Category: Emergency ManagementEmergency NewsNews ReleasePublic Health

NEW HANOVER COUNTY, NC – New Hanover County health officials are investigating an additional three positive cases of COVID-19, bringing the county’s total positive case count to 47. Of these three new cases, at least one appears to be contracted by community transmission. The individuals are isolated and Public Health is working on contact tracing to determine those who have been in close contact with them.

“Cases contracted through community transmission further emphasizes the need to stay home, and follow all of the guidance to prevent the spread of COVID-19,” said New Hanover County Personal Health Services Manager Carla Turner, RN, BSN, MSHA. “Our community is taking up this call more and more every day, and if we continue to each do our part, we can flatten the curve we’ve seen in other areas with community transmission and protect those at risk of serious illness and our front line healthcare and public safety workers.”

Of the 47 confirmed cases of COVID-19 in New Hanover County, 26 are females, 21 are males, and 19 have recovered.  The age ranges of all cases in New Hanover County are as follows:

  • 0-17 years old: zero cases
  • 18-24 years old: 4
  • 25-49 years old: 18
  • 50-64 years old: 13
  • 65+ years old: 12

Of the 19 people who have recovered, active symptoms were present between 2 and 15 days, with an average of 11 days of symptoms. People are considered recovered when:

  • they have been fever free for at least three days without the use of fever reducing medication; and
  • have improved respiratory symptoms; and
  • at least seven days have passed from symptom onset.

Coronavirus Call Center Hours of Operation Change

Beginning Monday, April 6, the Coronavirus Call Center will be open Monday through Friday, 8 a.m. to 5 p.m. To sustain this service throughout the response to COVID-19, the call center will no longer be open on weekends, but residents can leave a message on Saturdays and Sundays. Messages will be checked periodically over the weekends and calls will be returned by an on-call nurse. For emergencies, call 9-1-1.

Residents can call the Coronavirus Call Center at 910-798-6800 during hours of operation to speak with a public health nurse about personal risk factors of COVID-19, community resources, testing criteria and other information.

The New Hanover County Coronavirus Call Center has answered more than 2,000 calls from the community since opening on March 18, with less than 10 percent of calls received on Saturdays and Sundays.

Personal Protective Equipment Donation Site Reopens Monday

New Hanover County’s Emergency Operations Center, New Hanover Disaster Coalition, and New Hanover Regional Medical Center (NHRMC) are working together to procure additional personal protective equipment (PPE) for healthcare workers. Donations are also welcome, and to date more than 25,000 items have been donated. The donations drop off site at the NHRMC Business Center is open Monday, April 6 through Thursday, April 9 from 10 a.m. to 5 p.m. Outreach is ongoing to healthcare providers, industrial partners, the business community and the public. Those who have masks, gowns, gloves, and more are encouraged to donate this protective gear.

There are two ways to donate:

  • Drop-off at the NHRMC Business Center
    • 3151 S. 17th Street, Wilmington
    • Monday, April 6 – Thursday, April: 10 a.m. to 5 p.m.
  •  Coordinate with the New Hanover Disaster Coalition

Centers for Disease Control and Prevention Recommends Covering Face in Public

On Friday, April 3, the Centers for Disease Control and Prevention (CDC) shared new guidance for individuals to wear a cloth face cover when in public where social distancing can be difficult, like the grocery store or pharmacy. Face coverings for personal use can be made from household items, which can be laundered for repeated use and allows for surgical and N95 respirator masks to be reserved for healthcare workers and first responders. Face coverings can further prevent the spread of COVID-19 if leaving home is necessary for essential items or services, and should be used in addition to social and physical distancing, hand washing, frequent cleaning and other protective measures. Learn more at

View a message about face covers from New Hanover County Personal Health Services Manager Carla Turner, RN, BSN, MSHA.


Slow the Spread

Steps that everyone can take to slow the spread of COVID-19 include:

  • Comply with the Governor’s  Stay at Home Order and New Hanover County  restrictions.
  • Follow proper social distancing protocols. Don’t gather in groups of more than 10 and stay at least 6 feet away from others.
  • Stay home if you are sick, even if you are an essential worker. And cover your coughs and sneezes.
  • Wash your hands often with soap and water for 20 seconds.
  • Clean and disinfect surfaces that are frequently touched (like your phone, tablet, counter tops and daily work surfaces).


As of 6:00 p.m. on Sunday, April 5, 2020, there are 47 positive cases of COVID-19 in New Hanover County. For updates and resources related to the COVID-19 virus in New Hanover County, visit, call our Public Health Coronavirus Call Center at 910-798-6800, and follow the county’s trusted social media pages: Twitter, Facebook, Instagram, and Nextdoor.   

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Communications and Outreach: 230 Government Center Drive, Suite 195 • Wilmington, NC 28403 • Phone 910-798-7461 • Fax 910-798-7277
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