Most New Hanover County facilities resume regular hours of operation Monday, May 11

Posted May 7, 2020 at 4:46 pm     Category: Emergency ManagementEmergency NewsNews ReleasePublic Health

NEW HANOVER COUNTY, NC – As part of Governor Cooper’s modified Stay At Home Order and phased reopening plan, New Hanover County will open most facilities for regular business hours starting Monday, May 11. This includes the county’s Government Center, Health and Human Services building, and 320 Chestnut building, which have been operating under limited hours since March 30 in response to COVID-19. Cape Fear Museum, public libraries and the Senior Resource Center remain closed to the public.

Most county business and services can continue to be conducted by phone or online, so residents are encouraged to continue accessing services remotely and only visit county facilities for essential reasons. Department contact information can be found at

Public health nurses will continue to take temperatures of everyone entering a county facility, and employees and residents are encouraged to follow CDC guidance and wear a face covering if interacting in-person. Social distancing markers have been placed in areas where the public may have to wait a short period to be served.

“Over the last two months, we have seen unprecedented actions and mitigation measures put in place that have helped to slow the spread of COVID-19 in New Hanover County,” said County Manager Chris Coudriet. “County operations and the way our employees serve the public has been altered and our community has been impacted like never before. But we have been able to maintain our high level of service, and I’m proud of the way our team has exemplified innovation and prudence during this time. As the state moves into phase one under the Governor’s Order, the county will begin to move toward regular hours of operations for some facilities. We will continue to emphasize and encourage remote working for as many staff as possible, and will continue to have measures in place for the safety of our employees and our customers.”

The Cape Fear Museum, public libraries, and Senior Resource Center will remain closed at this time, and will open based on upcoming phases of the Governor’s plan.

COVID-19 in New Hanover County 

As of May 7, 2020, there have been a total of 101 lab-confirmed cases of COVID-19 in New Hanover County. Of those, 60 people have recovered, 38 people are still ill and experiencing symptoms, and there have been three deaths. View additional demographic information about lab-confirmed cases in New Hanover County at

New Hanover County continues to provide expanded community-wide diagnostic testing for COVID-19, and so far 335 tests have been conducted. From these tests, five have come back positive, 186 negative and 144 tests are pending results.

This community diagnostic testing is being provided by New Hanover County at no charge to anyone in the community who is experiencing symptoms, regardless of insurance. Residents can call the Coronavirus Call Center at 910-798-6800 and speak with a Public Health nurse to be pre-screened and scheduled for a COVID-19 test at the drive-through testing site. Residents who do not have transportation can coordinate with the Coronavirus Call Center to have a nurse meet at a convenient location to take the test sample. Interpreters are available. Learn more at

Donations Site Closes Friday, May 8, Donations Accepted at 

Friday, May 8 will be the last day to drop off personal protective measures (PPE), food, diapers, and essential items at the donation site established in response to COVID-19. The site is open from 10 a.m. to 5 p.m. at 3151 South 17th Street in Wilmington.

Community members have donated time and goods to make masks, donated life-saving supplies and helped the community in response to COVID-19. Since opening the donation site on March 23, more than 44,000 items have been donated to support healthcare workers, front line workers, and community members in need.

As response to COVID-19 continues, ongoing support and donations can be made at

EBT Card Use at Authorized Online Retailers 

Households that receive Food and Nutrition Services (previously known as Food Stamps) can now purchase groceries online using their Electronic Benefit Transfer (EBT) card at the two authorized online EBT retailers in North Carolina, Amazon and Walmart. North Carolina is the tenth state to implement this flexibility, which will remain in place permanently. Online EBT purchases will allow participants to buy food while promoting physical distancing to prevent the spread of COVID-19, as well as help families with transportation and mobility barriers. For more information visit

Slow the Spread 

The public is encouraged to continue personal protective actions to help keep the rate of COVID-19 low and to slow the spread of the virus:

  • Comply with the Governor’s Stay at Home Order and any other municipal restrictions.
  • Wear Cloth Face Coverings in public settings where other social distancing measures are difficult to maintain.
  • Stay home unless you must travel for essential purposes. If you must leave your home, follow proper physical distancing protocols: don’t gather in groups of more than 10 and stay at least 6 feet away from others.
  • Stay home if you are sick, even if you are an essential worker. And cover your coughs and sneezes.
  • Wash your hands often with soap and water for 20 seconds.
  • Clean and disinfect surfaces that are frequently touched (like your phone, tablet, countertops and daily work surfaces).


As of 4 p.m. on Thursday, May 7, 2020, there have been 101 confirmed cases of COVID-19 in New Hanover County. For more information about COVID-19 in New Hanover County, visit, call our Public Health Coronavirus Call Center at 910-798-6800, and follow the county’s trusted social media pages: TwitterFacebook,  Instagram, and Nextdoor.

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Communications and Outreach: 230 Government Center Drive, Suite 195 • Wilmington, NC 28403 • Phone 910-798-7461 • Fax 910-798-7277
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