Senior Resource Center resumes free tax preparation service June 1

Posted May 27, 2020 at 12:10 pm     Category: News ReleasePublic HealthSenior Resource Center

NEW HANOVER COUNTY, NC – The New Hanover County Senior Resource Center will resume the Volunteer Income Tax Assistance (VITA) program starting Monday, June 1, with drop-off services. The VITA program, which had been temporarily suspended because of COVID-19, is a free tax preparation service by trained and IRS-certified volunteers and available to any New Hanover County resident.

“We are delighted to resume this free service to residents starting Monday, and to help people file their 2019 taxes by the new IRS filing date of July 15, 2020,” said Senior Resource Center Director Amber Smith. “Shifting to a drop-off service allows us to resume this program while keeping taxpayers and volunteers safe.”

Starting Monday, June 1, residents can drop off 2019 tax paperwork to be prepared for filing at either the Senior Resource Center or the Carolina Beach Community Center.

Senior Resource Center
2222 S. College Rd., Wilmington
Monday – Friday, 12 – 2 p.m. (by appointment only – call 910-798-6416 to schedule drop-off)

Carolina Beach Community Center
300 Cape Fear Blvd., Caroline Beach
Monday – Saturday, 9 – 10 a.m.

To prevent the spread of COVID-19, a process to minimize contact between taxpayers and VITA volunteers will be followed:

  • 2019 taxes will be prepared through drop-off services only. No waiting at either location. (The SRC location is by appointment only to drop off required documents).
  • Taxpayers are to drop off required documents, as well as the Intake/Interview Sheet and Virtual Taxpayer Consent Form (click here for all required documents).
  • A certified volunteer tax preparer will call to verify certain information and review taxpayers’ return over the phone.
  • Taxpayers will return to the site to pick up the 2019 tax return and paperwork after it has been completed and reviewed.

The VITA program cannot assist with past year returns or amended returns, nor can it assist with rental income, clergy returns, casualty or theft losses or returns with inherited property.

For more information, a checklist of what to provide for 2019 tax preparation and to access required forms, visit


As of noon on Wednesday, May 27, 2020, there have been 168 confirmed cases of COVID-19 in New Hanover County. For more information about COVID-19 in New Hanover County, visit, call our Public Health Coronavirus Call Center at 910-798-6800, and follow the county’s trusted social media pages: TwitterFacebook,  Instagram, and Nextdoor.

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Communications and Outreach: 230 Government Center Drive, Suite 195 • Wilmington, NC 28403 • Phone 910-798-7461 • Fax 910-798-7277
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