Vaccination appointments now open for adults 65 and older & healthcare workers

Posted January 19, 2021 at 8:59 am     Category: Emergency NewsNews ReleasePublic Health

Update: In less than two and a half hours, New Hanover County’s call center booked 1,410 appointments for residents who are 65 and older and healthcare workers to receive their first dose of the COVID-19 vaccine. At this time, ALL APPOINTMENTS ARE CURRENTLY FULL.

Original Post – January 19, 2021 at 9 a.m.:

NEW HANOVER COUNTY, NC – New Hanover County Public Health has received additional supply of the COVID-19 vaccine from the state, and 1,410 new vaccine appointments are now available to healthcare workers and individuals who are 65 and older, outlined as Group 1 and 2 of the state’s updated vaccination plan.

Individuals 65 and older AND healthcare workers can call the Coronavirus Call Center at 910-798-6800 to sign up for a time slot to receive their first dose of the COVID-19 vaccine. The Call Center is open Monday through Friday from 8 a.m. to 5 p.m.

Appointments will be scheduled for Thursday, January 21 and Friday, January 22 at the county’s two vaccination locations, and only people with an appointment will be able to receive a vaccine – no walk ups will be accepted.

With approximately 37,000 residents who are 65 and older, a high call volume for reserving time slots is expected. Based on previous demand, appointments are expected to be fully booked within several hours.

Here are a few tips and reminders for those scheduling appointments:

  • If you call and experience a busy signal, please call back. A busy signal indicates that all available lines are full, but the call center is still operational. So continue calling back until the line rings.
  • When the line rings, you will first hear an informational message and then you will need to stay on the line for the next available call center operator. You may have to wait on hold for a bit, depending on how many people are in the queue ahead of you, so please be patient.
  • Once all available timeslots are full, a notice will be sent publicly and the call center message will be immediately updated.
  • The county is not currently taking names for a waiting list, but residents can sign up for COVID-19 updates here and will receive a notification when new appointments are available and the call center is open for scheduling.

Other Vaccination Locations

In addition to appointments available through Public Health, the county is transferring a portion of vaccines to several local healthcare partners that are approved vaccinators through the state, including Wilmington Health Associates, MedNorth and Cape Fear Clinic, to expand Public Health’s reach into the community.

Individuals who are eligible (currently Groups 1 and 2) can book a vaccine, when appointments are available, at the following:

  • NHRMC & NHRMC Physician Group: Vaccinations can be scheduled through NHRMC MyChart or by calling (910) 662-2020 when appointments are available.
  • Wilmington Health Associates: Vaccinations can be scheduled at or by calling (910) 407-5115 when appointments are available.

“We are grateful to our local healthcare partners who are helping to enhance Public Health’s vaccination efforts locally,” said Health and Human Services Director Donna Fayko. “In addition to these efforts and our main vaccination sites, Public Health is working with community partners to reach our marginalized communities with smaller, targeted outreach vaccination sites that will bring the vaccine closer to them. We plan to conduct these sites as often as possible, in a targeted manner, to ensure we are reaching everyone who is eligible and who wants a vaccine. That is a priority for Public Health – to reach those who may not be served otherwise. That is a mission for us.”

Since December 22, when the county received its first COVID-19 vaccine shipment, New Hanover County Public Health has vaccinated around 7,770 people in the community with their first dose. In addition to administering first doses, the county will begin administering second doses of the vaccine this week.

Residents are encouraged to stay informed and updated on local and state-wide information on the county’s website at and the state’s website at


To view the most recent case count data, vaccine information, updates and resources in New Hanover County, visit, call our Public Health Coronavirus Call Center at 910-798-6800, and follow the county’s trusted social media pages: Twitter, Facebook, Instagram, and Nextdoor.

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Communications and Outreach: 230 Government Center Drive, Suite 195 • Wilmington, NC 28403 • Phone 910-798-7461 • Fax 910-798-7277
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